DELIVERY, RETURNS & TERMS


DOMESTIC ORDERS

Spain: Delivery within 24 to 48 hours. Next day delivery for orders placed before 12pm. Delivery is Monday to Friday (excluding Public Holidays). This shipping terms only apply to mainland national orders, it excludes Balearic and Canary Islands.

  • Balearic Islands: Delivery within 2 to 4 days
  • Canary Islands: Delivery within 4 to 7 days

 

INTERNATIONAL ORDERS

UPS Tracked Fast International orders. Delivery is Monday to Friday (excluding Public Holidays).

We aim to deliver your order within the number of days shown for your country below. However, sometimes during busy sale periods, deliveries may take longer. If you have not received your order within the number of days shown for your country above please contact our Customer Service department at orders@pier-43.com.

  • EU COUNTRIES: Delivery within 24 to 48 hours
  • REST OF EUROPE: Delivery within 48 to 72 hours
  • UNITED STATES: Delivery within 2 to 4 days
  • REST OF THE WORLD: Delivery within 4 to 7 days 
RETURNS POLICY

Returns within 14 days of receiving your original order. Returns will be credited to your original payment method.

All returned items must be unworn, unwashed, unaltered and in sellable condition. For all swimwear, customers must try on items wearing undergarments. All items will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

We are not responsible for the shipping costs of returning any items. If the items are faulty or do not match your order please contact us at orders@pier-43.com.

HOW DO I RETURN AN ITEM?

DOMESTIC AND EU ORDERS

If you wish to return an item, please send us an e-mail to orders@pier-43.com with your order number and the reason for return. You can return an item through our courier service, who will come and pick it up at a time and place scheduled. Returns do not need to be in the original packaging.

If you want to return your order via other postal services, you can send it to:

  • Grupo Total
  • Customer service
  • Pasaje Montserrat Isern, 6
  • 08908 Hospitalet de Llobregat
  • Barcelona, Spain

 

INTERNATIONAL ORDERS

If you wish to return an item, please send us an e-mail to orders@pier-43.com with your order number and the reason for return. You can return your order to the following address:

  • Grupo Total
  • Customer service
  • Pasaje Montserrat Isern, 6
  • 08908 Hospitalet de Llobregat
  • Barcelona, Spain

 

Returns do not need to be in the original packaging. We strongly recommend that you use a trackable, insured shipping method and obtain a receipt for your shipment as proof that you have shipped your package. We are not responsible for customer returns that are damaged, lost or stolen in transit. For more information please contact us at orders@pier-43.com.

EXCHANGES POLICY

You can exchange all your items within 14 days of receiving your original order. For exchanges contact us at orders@pier-43.com.

PAYMENT OPTIONS

We accept Visa, Visa Electron, Maestro, MasterCard and PayPal. Please see http://paypal.com for information on PayPal payments.

ORDERING INFORMATION

For all online customer service and product inquiries, please email us at orders@pier-43.com.

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